FAQs
Shipping Policy
Orders are processed and shipped within 3 business days after orders are received***. We do not ship orders on weekends or holidays. Once your order is placed you will receive an email confirmation. A second email will be sent when your order has shipped, confirming that it is on its way with your tracking information.
DOMESTIC SHIPPING:
FREE STANDARD SHIPPING on all US DOMESTIC orders over $100 and UNDER 1 LB in weight. If your order weighs 1 lb. or more it must be shipped PRIORITY at your cost.
We use USPS for all standard shipping. Please allow 5 - 7 business days for delivery. Express Shipping Options are available and will be calculated based on weight/ region at the time of check out. The estimated delivery date is an estimate only and is not guaranteed.
GENERAL SHIPPING TERMS
If you have any questions regarding the status of your order at anytime, please email us at info@gurlfly.com
GURL FLY is not responsible for incorrect addresses. GURL FLY is not responsible for lost or stolen items. If you believe your item has been lost or stolen please contact the delivery service directly. We do not provide refunds for lost or stolen items.
CHANGING AN ORDER
Once an order has been placed we begin processing it immediately and are unable to make any changes, cancellations, or modifications to the order.
Payment Policy:
Secure Sockets Layer (128 Bit SSL Security) Bikoke.com uses Secure Sockets Layer (SSL) technology to supply you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and Mastercard numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
We accept the following credit and debit cards:
- Amex
- MasterCard
- Visa
- Discover
- PayPal
- Google Pay
- Apple pay
- Amazon
- Diners Club
- Meta
- Venmo
All prices and figures are listed in USD dollars. We don't charge taxes within the USA.
Please read Shipping Policy for more information.
All refunds will be processed back to your original method of payment (American Express, Meta, Amazon Pay, Google Pay, Apple Pay , Mastercard, Visa)
Contact Information:
Support 24/7-
Email Address: info@gurlfly.com
Phone Number: +1 256-502-6983
Business Address: 1900 Jay Ell Drive, Richardson, TX 75081, United States