Refund policy

All sales are final.  If you feel you have received a defective item, please contact us within 7 business days of the delivery date.  These items should be returned within 30 days for a full refund or exchange.  If an item arrives damaged, you must report within 24 hours and request a Return Authorization by emailing customer service at info@gurlfly.com.  Please email customer service right away with your order number and a description of the damage (including photo if possible).  A customer service representative will contact you.   

• PLEASE email us prior to shipping your returned item.

• All returns should be shipped using the same packaging that it was delivered with. All returns are subject to evaluation by GurlFly Collections.

• When mailing a return:

  • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!

  • Please provide either the original receipt or include a piece of paper with your name and order number in the package.

  • Send returns to the following address:

Contact Information: 

Support 24/7-

Email Address: info@gurlfly.com

Phone Number: +1 405-295-5384

Business Address: 1900 Jay Ell Drive, Richardson, TX 75081, United States